Promotional Terms and Conditions Terms of Use SMS & Email Marketing Consent Terms About Us Privacy Policy

Website Terms of Use

Last Updated: 7.10.2026

1. About These Terms

Welcome to www.cuisinart.com.au ("Website").

This Website is operated by Conair Australia Pty Ltd trading as Cuisinart Australia ("Cuisinart", "we", "us", "our").

By accessing or using this Website, you agree to be bound by these terms of use, and any other terms, conditions, policies, notices and disclaimers on this page and elsewhere on the Website (“Terms of Use”). If you do not agree, please discontinue use of the Website.

The Terms of Use govern the use of this Website and outline the terms of use of the Website and any communications, facilities or content available via the Website.

2. Changes to These Terms

We may update or amend these Terms of Use at any time without notice. Updated terms will be published on this Website and will take effect immediately upon publication. Your continued use of this Website after any amendment becomes effective will constitute your agreement to be bound by these Terms of Use, as amended.

3. Website Content

The information on this Website is provided for general information purposes only. While we endeavour to ensure that information is accurate and current, we do not accept responsibility for any error, omission or defect in the information.

Product specifications, pricing, availability, colours and packaging may change without notice.

4. Intellectual Property

Unless otherwise stated, this Website and all related content available on this Website is owned by or licensed to Cuisinart, including without limitation:

  • trademarks;
  • logos;
  • product names;
  • text;
  • images;
  • videos;
  • graphics;
  • software; and
  • website design.

The Website and all related material and content available on the Website are subject to and protected by copyright, trade mark and other intellectual property laws.

You may access, view and use this Website for your own personal use in the same form as presented via the Website, or as otherwise indicated via the Website or these Terms of Use only, and provided you do not remove any copyright or trade mark notices..

You must not otherwise copy, reproduce, modify, communicate, transfer, distribute, publish, sell or commercially exploit any content without our prior written consent.

5. User Conduct

You agree not to:

  • use the Website unlawfully;
  • interfere with Website functionality or security;
  • interfere with any other party’s use and enjoyment of the Website;
  • introduce viruses or malicious code;
  • attempt unauthorised access to systems or information;
  • use automated tools to extract Website data without permission; or
  • infringe the rights of any person.

6. Links to Third-Party Sites

The Website may contain links to third-party websites. These links are provided for convenience only.

We do not control or endorse third-party websites and are not responsible for their condition, content, products, services or privacy practices. We shall not be liable for any loss arising out of their use.

7. User Submissions

From time to time, you may be able to post reviews regarding the goods featured on this Website ("User Submissions"). You irrevocably grant to Cuisinart, its affiliates and sub-licensees a non-exclusive, royalty free, perpetual, worldwide, irrevocable and sub-licensable licence to use, reproduce, modify, adapt, publish, translate, create adaptations from, distribute and display such reviews for any purpose in any media, without compensation, restriction on use, attribution or liability. You expressly consent to any use by Cuisinart of any User Submission which may otherwise infringe your moral rights pursuant to the Copyright Act 1968 (Cth) or in any other applicable jurisdiction and warrant that you have the full authority to grant these rights.

You agree not to post any User Submission that is unlawful or fraudulent, or that Cuisinart may deem threatening, derogatory, abusive, harassing, defamatory, obscene, offensive, inappropriate, false, misleading, objectionable with respect to race, religion, origin or gender, in breach of any intellectual property, privacy, publicity or other rights, or otherwise unsuitable for publication. If you do, you agree to indemnify Cuisinart for any losses, costs, expenses or damages that Cuisinart may suffer or incur as a result.

All User Submissions should be truthful and accurately reflect your experience and genuine opinions. Cuisinart reserves the right, but not the obligation, to review, edit or delete any User Submission that Cuisinart deems to be in breach of these Terms of Use. Cuisinart is under no obligation to post or use any User Submission you may provide and may remove any User Submission at any time in Cuisinart’s sole discretion.

By posting, uploading, inputting, providing or making your User Submission you warrant and represent that you own or otherwise control all of the rights to your User Submission as described in this section including, without limitation, all the rights necessary for you to provide, post, upload, input or make the User Submission.

8. Privacy

Your use of this Website is subject to our Privacy Policy, which explains how we collect, use and disclose personal information.

9. Limitation of Liability

Nothing in these Terms of Use limits, excludes or modifies or purports to limit, exclude or modify the statutory consumer guarantees as provided under the Competition and Consumer Act 2010 (Cth), as well as any other implied warranties under the Australian Securities and Investments Commission Act 2001 (Cth) or similar consumer protection laws in the States and Territories of Australia (“Non-Excludable Guarantees”). All warranties, representations and implied terms (except that which cannot by law be excluded, including the Non-Excludable Guarantees), in relation to your access to or use of this Website or the information are expressly excluded to the maximum extent permitted by law.

Except for any liability that cannot by law be excluded, including the Non-Excludable Guarantees, to the maximum extent permitted by law, Cuisinart, its affiliates, partners, suppliers, licensors and licensees will in no way be liable to any party for any injury, loss or damage arising out of or related to the use of (or the inability to use) the Website. Under no circumstances will Cuisinart be liable in contract, tort (including negligence) or otherwise, for any direct, indirect, punitive, incidental, special or consequential loss or damage whatsoever, including, without limitation, damages for loss of use, programs or data, loss of business, business interruption, or lost profits arising out of or in any way connected with the use or performance of the Website, with any delay, interruption, error or inability to use the Website or related services, the provision of or failure to provide services, or for any content, software, products and services obtained through the Website, or otherwise arising out of the use of the Website. If your use of this Website results in the need for servicing or replacing of equipment, Cuisinart will not be liable for those costs.

Where liability cannot be excluded, any liability incurred by Cuisinart is limited to the re-supply of the Information on the Website or the reasonable costs of having the Information re-supplied.

10. Indemnity

You agree to indemnify and keep indemnified us, our related entities, affiliates, and their respective officers, employees, agents and contractors in respect of any claim, liability, loss, damage, cost (including legal costs) or expense which those indemnified may suffer or incur as a direct or indirect result of your wilful or negligent act or omission with respect to your use of the Website (or any part of it) or the breach of these Terms of Use by you, or the infringement by you, of any intellectual property or other right of any person or entity.

11. Competitions and Promotions

Certain parts of the Website may contain competitions or promotions from us or third parties. The terms and conditions for those competitions and promotions will be specified on the relevant part of the Website from time to time. By entering or participating in the relevant competition or promotion, you agree to be bound by the relevant terms and conditions. Notwithstanding any specific terms and conditions, we specifically retain the right, at any time and without notice, to remove, alter or add to competitions or promotions on the Website without any liability to you. Please refer to the Promotional Terms and Conditions for further information.

12. Website Availability and Termination

We do not guarantee uninterrupted access to the Website and may revise, suspend, withdraw or modify all or part of the Website, at any time without notice. Without limiting the operation of any other Terms of Use herein, we will not be held liable for loss or damage arising from the exercising of these rights. Any indemnities given by you and limitations on our liability will survive such termination.

13. Governing Law

These Terms of Use are governed by the laws of New South Wales, Australia.

Any disputes arising in connection with these Terms of Use will be subject to the exclusive jurisdiction of the courts of New South Wales. We make no representation that the content of the Website complies with the laws of any country outside Australia. All rights not expressly granted herein are reserved.

14. Severability

In the event that any provision of these Terms of Use is held to be invalid, illegal or unenforceable, that provision shall to the extent of the invalidity, illegality or unenforceability be ignored and all the other provisions of the Terms of Use will remain in full force and effect.

15. Contact Us

For enquiries regarding these Terms of Use, please contact:

Cuisinart Australia

Website: Contact us

Telephone: 1800 650 263


Terms and Conditions of Sale

Last Updated: 7.10.2026

1. Application

These Terms and Conditions of Sale (“Terms”) form part of the contract between Conair Australia Pty Ltd trading as Cuisinart Australia ("Cuisinart", "we", "us", "our") and you, that is formed when you make a purchase through the Cuisinart Australia online store.

By placing an order via the Cuisinart Australia online store, you agree to these Terms.

Cuisinart reserves the right to amend these Terms from time to time without notice. Any amendment will be effective immediately upon being posted on the Website. The version of the agreement that will apply to your purchase is the version which is available on our Website at the time we accept your offer.

These Terms are subject always to the statutory consumer guarantees as provided under the Competition and Consumer Act 2010 (Cth), as well as any other implied warranties under the Australian Securities and Investments Commission Act 2001 (Cth) or similar consumer protection laws in the States and Territories of Australia (“Non-Excludable Guarantees”). 

 

2. Ordering Products

Orders placed through our Website constitute an offer to purchase products.

All orders are subject to acceptance by us.

We may, in our absolute discretion, refuse or cancel orders for any reason, including without limitation, where:

  • products are unavailable;
  • payment cannot be authorised;
  • pricing errors have occurred;
  • fraudulent activity is suspected; or
  • reasonable verification requirements are not satisfied.

3. Pricing

All prices are displayed in Australian dollars (AUD) and include GST, unless stated otherwise.

Delivery charges are calculated separately and displayed during checkout before payment is completed.

We reserve the right to change prices at any time before an order is placed. Customers are responsible for checking our prices on the Website prior to making an order.

4. Payment

We accept the payment methods as displayed at the point of checkout on our Website.

All payments must be made in Australian dollars (AUD). Payment is only deemed to have taken place when cleared funds have been received by Cuisinart. Orders will not be dispatched until full payment has been confirmed.

5. Shipping and Delivery

5.1 Delivery Area

We currently deliver to addresses within Australia only. International shipping is not available.

5.2 Shipping Charges

Shipping costs are calculated at checkout based on Australia Post rates and are determined by the delivery address and order details. You will be responsible for all costs associated with delivery and other charges arising from the point of dispatch of the items to the point of delivery. You will also be responsible for ensuring the delivery address provided is correct. 

5.3 Delivery Timeframes

You will be notified of the estimated delivery timeframe at the point of completing your order. Estimated delivery times are provided as a guide only and are not guaranteed.

Delivery delays may occur due to factors outside our control. The risk in any product and all insurance responsibility for theft, damage or otherwise in respect of any product will pass to you immediately on the product/s being delivered. 

6. Product Availability

Products displayed on the Website are subject to availability.

If a product becomes unavailable after your order is placed, we will inform you immediately and may:

  • cancel the order and refund the affected item; or
  • contact you with alternative options.

 

9. Returns, Refunds and Faulty Products

9.1 Australian Consumer Law (“ACL”)

Our goods come with guarantees that cannot be excluded under the ACL. Nothing in the Terms is to be interpreted as limiting, excluding, restricting or modifying or having the effect of excluding, restricting or modifying any term, guarantee, condition or warranty which may at any time be implied by applicable laws including the Non-Excludable Guarantees, except where Cuisinart is legally permitted to do so.

If a product experiences a major failure, you will be entitled to choose a refund or replacement in accordance with your rights under the ACL. For non-major failures, we may elect to replace the product (or replace part of the product), where permitted by law.

9.2 Change of Mind Returns

Cuisinart Australia does not offer returns, exchanges or refunds for change of mind purchases. Please carefully review product specifications and features before completing your purchase.

9.3 Faulty or Damaged Products

If you believe a product is faulty, damaged or not performing as intended, please contact our Customer Service team within the applicable warranty period. The warranty period will depend on the product purchased.

To assess your claim, we may request:

  • Proof of purchase;
  • Retailer name and location;
  • A description of the fault or issue; and
  • Photographs and/or videos showing the fault where reasonably required.

All requests for a warranty assessment must be approved by Cuisinart Australia before any remedy is provided.

9.4 How to Lodge a Warranty Assessment

To request a warranty assessment, please contact Customer Service via the Website form.

The product must have been purchased directly from the Cuisinart Australia online store to be eligible to lodge a warranty assessment.

9.5 Retailer Purchases

If you have purchased your product from a retailer, marketplace or other third-party seller, we recommend that you contact the original place of purchase regarding any returns, exchanges or refunds.

9.6 Replacement or Refund

Where a product is confirmed to be faulty and a remedy is required under the ACL or an applicable warranty:

  • Customers located within East Coast metropolitan areas may be offered a replacement product or refund, subject to stock availability and applicable consumer rights.
  • Customers located outside East Coast metropolitan areas will generally be offered a refund, unless otherwise required by law.

These arrangements do not limit any rights you may have under the ACL.

9.7 Spare Parts

Replacement spare parts may be available for your product. If a spare part is provided, such spare parts are not eligible for return or refund, unless required under the ACL or where the item is supplied incorrectly by Cuisinart Australia.

10. Product Warranties

Certain products may be supplied with a manufacturer's warranty.

Warranty details for individual products are available on product packaging, instruction manuals or product pages. For further information, please see Cuisinart’s Warranty Policy available on product page on box.

Warranty benefits are in addition to rights available under ACL.

11. Limitation of Liability

To the maximum extent permitted by law and except as specifically set out here, or contained in any warranty statement provided with any product, any term, condition, representation or warranty in respect of the quality, merchantability, fitness for purpose, condition, description, assembly, manufacture, design or performance of a product, whether implied by statute, common law, trade usage, custom or otherwise, is expressly excluded.

To the extent permitted by law, Cuisinart is not liable for any direct, indirect, special or consequential losses, damages or expenses suffered by you or any third party, howsoever caused, including but not limited to loss of turnover, profits, business or goodwill or any liability to any other party.

To the maximum extent permitted by law, Cuisinart’s liability in connection with the supply of products is limited to:

  • replacement of the goods;
  • payment of the cost of replacing the goods; or

except where a remedy is required under the ACL.

To the extent permitted by law, Cuisinart will not be liable for any loss or damage suffered by you where Cuisinart has failed to deliver any products or fails to meet any delivery date or cancels or suspends the supply of any products, nor for any damaged, missing or delayed orders where incorrect or incomplete delivery details (address and, if relevant, appropriate delivery instructions) have been provided.

 

12. Subscription and Marketing Communications

If you choose to subscribe to marketing communications, you consent to receiving promotional emails, SMS messages, offers, product news and updates from Cuisinart Australia.

You may unsubscribe at any time by:

  • clicking the unsubscribe link in our emails; or
  • contacting our Customer Service team.

13. Errors and Omissions

We reserve the right to correct typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions and availability without prior notice. While all efforts are made to check pricing and other errors, if an inadvertent error does occur, Cuisinart reserves the right to decline orders arising from such errors.

14. Force Majeure

We are not liable for delays or failure to perform obligations where such delays or failures result from events outside our reasonable control, including but not limited to:

  • natural disasters;
  • industrial disputes;
  • transport disruptions;
  • import or export restrictions;
  • strikes;
  • lockouts;
  • telecommunications failures;
  • government actions;
  • government lockdowns;
  • acts of God;
  • acts of terrorism;
  • acts of war; or
  • supplier shortages.

Should an event of force majeure occur, Cuisinart may terminate the agreement by giving you written notice.

15. Governing Law

These Terms are governed by the laws of New South Wales, Australia.

Any dispute arising from a purchase will be subject to the jurisdiction of the courts of New South Wales.

16. Waiver

Any failure by us to enforce any provision of these Terms shall not be deemed to be a waiver of any of our rights and remedies under these Terms.

17. Invalid Terms

If any of the terms and conditions in these Terms are unenforceable, it shall be read down so as to be enforceable or, if it cannot be so read down, the term shall be severed from these Terms without affecting the enforceability of the remaining terms.

18. Privacy

Cuisinart is bound by the Privacy Act 1988 (Cth) and takes steps to ensure that all personal information obtained in connection with you will be appropriately collected, stored, used, disclosed and transferred in accordance with the Australian Privacy Principles. For further information in this regard, please refer to Cuisinart’s Privacy Policy at https://www.cuisinart.com.au/privacy. 

19. Contact Us

Cuisinart Australia Customer Service

Website: www.cuisinart.com.au via the “Contact Us” section.