Frequently Asked Questions
Orders are processed quickly, so changes or cancellations cannot be guaranteed. Contact Customer Service as soon as possible and we'll do our best to assist.
Please check your payment details and billing information are correct. If the issue persists, contact your bank or card provider.
Yes. We use secure encryption technology and trusted payment providers to protect your information.
We accept Visa, Mastercard. Payment methods displayed at checkout.
Coupons are offered when you sign up to our newsletter and delivered to your email. Enter the code at checkout to redeem.
Please allow up to 30 minutes and check your spam or junk folder before contacting Customer Service.
Only one promotional code can be applied per order unless otherwise stated.
Unfortunately, promotional codes cannot be applied once an order has been submitted.
You can unsubscribe at any time by clicking the unsubscribe link included in our emails.
Our website includes detailed product descriptions, specifications and information to help you select the right appliance.
Absolutely. Our Customer Service team is available to answer product questions and help you choose the right appliance.
The product page will list the accessories and components included in the box
We currently deliver within Australia only. Delivery availability may vary for some regional and remote locations.
Shipping costs are calculated at checkout. Free shipping promotions may apply from time to time.
Delivery timeframes vary by location and product availability. Once your order has shipped, you'll receive an Australia Post tracking number so you can monitor your delivery and view the estimated arrival date.
Once your order has been dispatched, you will receive a shipping tracking number from Australia post.
If your order hasn't arrived as expected, please contact our Customer Service team and we will assist with the investigation with delivery.
If your order arrives damaged or is incorrect, please contact our Customer Service team as soon as possible with photographs of the issue and your order details so we can assist.
We do not accept change-of-mind returns. If your product is faulty, damaged, or experiences a major failure, remedies may be available under Australian Consumer Law. See our Terms of Use Policy for details.
To arrange a return for a faulty product, please contact our Customer Service team via the contact us page. We will review your claim and provide instructions on the return process where applicable.
No. If your product is approved for replacement, Cuisinart will cover the delivery costs for the replacement item.
If a refund is issued instead of a replacement, the refund amount will exclude any shipping charges paid at the time of purchase.
Approved refunds are generally processed within 10 business days, depending on your financial institution.
Yes. Most Cuisinart products include a 3-year manufacturer's warranty. Full warranty details can be found in your instruction booklet, or on the relevant product page on our website. Please refer to our Warranty policy for more information.
Please retain your receipt, tax invoice or order confirmation email as proof of purchase. It is advisable to take a photo of physical receipts that can fade over time.
The model number is usually located on the rating label found on the base, rear or underside of the product.
For products purchased from a retailer, please contact the retailer directly. For purchases from Cuisinart.com.au, contact us via the Warranty Claim form on our Contact Us page.
No. The warranty period continues from the original purchase date and does not restart when a replacement product is supplied.
Please contact Customer Service on the Contact Us page for troubleshooting and warranty assistance.
Our goods come with guarantees that cannot be excluded under Australian Consumer Law. Depending on the circumstances, you may be entitled to a repair, replacement or refund. These rights apply in addition to any manufacturer's warranty offered by Cuisinart. Please refer to our Warranty policy for more information.